Privacy Policy

VEDAI Privacy Policy - How we collect, use, and protect data for Veo 3.1 video generation

2025/10/10

Privacy Policy

Last Updated: October 10, 2025

Introduction

Welcome to VEDAI ("VEDAI", "we", "our", or "us"). VEDAI is the Veo 3.1-first AI video studio available at https://vedai.app. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access our website or generate videos with VEDAI. By using our services you agree to the practices described here.

If you have any questions about this policy or how we handle your data, contact us at [email protected].

Information We Collect

Account & Contact Information

  • Name, email address, and password when you create an account
  • Optional profile details you choose to share
  • Support messages and information you send to [email protected]

Billing & Transaction Data

  • Subscription and credit purchase details processed securely by Stripe
  • Limited billing metadata needed to confirm payments (we do not store full card numbers)

Generation & Usage Data

  • Video prompts, reference assets, and configuration settings submitted through VEDAI
  • Generated files and usage statistics for Veo 3.1 preview and Veo 3 fallback jobs
  • Logs that help us monitor abuse, service quality, and delivery performance

Device & Analytics Data

  • IP address, browser type, operating system, language, and time zone
  • Events such as page views, feature interactions, and error reports collected through privacy-aware analytics tools
  • Cookies and similar technologies that remember preferences and keep you signed in (see our Cookie Policy for details)

How We Use Information

We use the information we collect to:

  • Provide, operate, and troubleshoot the VEDAI platform
  • Generate videos and deliver files created through Veo 3.1 preview or Veo 3 fallback
  • Process payments, manage subscriptions, and maintain your credit balance
  • Send important service communications, security alerts, and product updates
  • Respond to support requests and help you get the most from VEDAI
  • Improve our models, prompts, user experience, and safety systems
  • Detect, investigate, and prevent fraud, abuse, or violations of our Terms of Service
  • Comply with legal requirements and enforce our agreements

Where applicable, we rely on the following legal bases to process personal data:

  • Performance of a contract when we provide the VEDAI service you request
  • Legitimate interests to secure and improve the platform and understand usage
  • Consent for optional marketing communications and cookie preferences
  • Compliance with legal obligations when we must keep records or respond to lawful requests

How We Share Information

We never sell your personal data. We may share limited information with:

  • Service providers who host infrastructure, send emails, process payments (Stripe), provide analytics, and deliver customer support tools
  • Technology partners that help render video content (e.g., Veo 3/Veo 3.1 model providers) under strict confidentiality and security obligations
  • Professional advisors such as lawyers or accountants when necessary
  • Authorities when required by law, regulation, or legal process

Any third parties we use are contractually obligated to protect your data and only use it for the services they provide to us.

Data Retention

  • Account information is retained while your account is active and for a reasonable period afterward to meet legal and operational requirements.
  • Generation data may be stored to let you revisit projects, verify credit usage, and improve rendering quality. You can request deletion of stored prompts or outputs by contacting support.
  • Payment records are kept as required for financial reporting and tax compliance.

International Transfers

VEDAI operates worldwide. When data is transferred across borders, we implement safeguards such as Standard Contractual Clauses or equivalent protections to keep your information secure.

Your Choices & Rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data. You can:

  • Update profile details directly from your account dashboard
  • Adjust cookie preferences and marketing communication choices
  • Request account deletion or data export by emailing [email protected]

We will respond to requests in line with applicable privacy laws.

Security

We use industry-standard technical and organizational measures to protect your information, including encryption in transit, access controls, monitoring, and regular security reviews. Despite these safeguards, no online service can guarantee 100% security, so please use strong passwords and keep your credentials confidential.

Children's Privacy

VEDAI is not intended for individuals under 18. We do not knowingly collect personal data from children. If you believe a minor has provided us with information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above and, if the changes are significant, notify you via email or in-app notice. Continued use of VEDAI after an update signifies your acceptance of the revised policy.

Contact Us

VEDAI, Inc. https://vedai.app Support: [email protected]